Return & Refund

Thank you for shopping with Ballbellas.

At Ballbellas, customer satisfaction is always our top priority.

If you are not satisfied with the items you received, and wishing to return the item, pls check the details as follows.

-You should contact us within 24 hours( from the date that the item is received) if you want to return the item back to us.

- If you are going to ship an item back to us, you should contact our customer support first within 24 hours; our customer representative will clarify for you. Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).

- We do not support customers order several dresses back home for try on and then keep one return the rest.

- We suggest customers keep the dress or donate it if there's small problem with the dress, we can do partial refund.

- If insist need return the dress, you should contact our customer support first within 24 hours; Our service will send the process of returning, and pls keep in mind, you need pay shipping fee back, and after we got the dress returned, we will do refunds (shipping fee and rush order service fee is nonrefundable, and there will be a 10% restocking fee,for higher-priced, complex beading, sequins and embroidery styles, deduction based on specific costs)

-Please note that if you used a promotional code or discount during the original transaction, the refunded amount will be subject to deduction equivalent to the value of the applied discount.

-We cannot accept returns on items that have been worn or damaged by improper cleaning method. And also we do not support free returns if the dress is in good condition and you just do not like it or do not need it any more. Because all our dresses are customized, hope you understand.

- All ordered can not be canceled after 12 hours, because our workers will start making the dress after 12 hours, if insist cancel, there will be a at least $80 fee for the workers who have already worked on this dress. 

(Pay attention: All returns should be agreed by our service first! Self-returned package will not be accepted!)

Please don't worry, our workers have more than 10 years of experience on making dresses, we will make a perfect dress for you, pls trust us.And we also have professional and considerate after-sales service. Don't worry about after-sales problems. We will definitely handle it properly for you to achieve your satisfaction.

If you have any further questions/issues, pls do not hesitate to contact us: service@ballbellas.com.